How often have you called into a bank’s Help Desk and encountered a bunch of pre-recorded messages, even when you want to talk to a real human being? The problem may not be not as acute in India as it is in high cost markets like the US. So people driven initiatives like these are still to be seen here. GetHuman, high quality customer advocacy for customer service, is a service that watches companies and their telephone support service. Get Human has a grading system (A for best to F for worst) for 500 of America’s top companies; you’ll love this, shortcuts on how to get a human help to sort out your problem. The service even has a consulting division that will help companies balance their automated and human ratio on call in help lines.
Filed under: Customer Fightback, Trends
