Alternative marketing thinking

iCONTRACT

Archive for the category “Thinking”

A learner’s resolution. Guide to surviving the new world of advertising.

I was fortunate to meet with the great Sanjay Khare a few days ago. For those who don’t know Sanjay, he is an advertising veteran having spent over three decades in the business. He is now reinventing himself as a digital marketing specialist at Pinstorm. Sanjay was speaking to a bunch of students at a college do, telling them how he always wears an “L” board every time he goes lecturing.

In a world that’s changing every day I think everyone of us could do with Sanjay’s attitude.  Hang a metaphorical board around our necks, step out to embrace change by understanding new ideas and concepts as they emerge and get drawn into the mainstream.

So here folks, for whatever it’s worth, my game-plan to learn and stay relevant as things change around me. Over the years I have put down a process, a ritual as I call it, and if I have not already bored you to death at a party with my theories, maybe worth spending the next few minutes on.

When I started out in this business, the world was still analog. We relied on expensive award show annuals from One Show, British D&AD, Art Director’s Club or magazines like Communication Arts, Archive, Print and rare issues of Creative Review and Admap to feed our need for knowledge. Today the world of learning comes to us at broadband speeds, and free (mostly).  With sites like Ads of the World, The FWA, The Inspiration Room, The Dieline and not to miss out on a very important plug, this very website Campaign India.

Now I have never been a person who only looked at other advertising for inspiration and knowledge. So part of the learning process involves devouring magazines like Wired. I started out with second hand copies bought off the pavements of Brigade Road, Bangalore. Pop Sci. Reading authors like Tom Peters (don’t forget to check out his brilliant collection of PPT slides under the resources link), Ries & Trout, hell I even read their lame duck tome, Horsesense. Edward De Bono. Sun Tzu, Martin Lindstorm

By the late 90s, the web became my feeding ground. Using bookmarks and later a MyYahoo page, I dived deep into the endless pool that the information revolution had created. For a guy interested in new things, there was no end to know much he could read and understand. Soon blogs were upon us and some of the best minds whose books I waited for, for months and years, started to write their own blogs. Seth Godin, soon Tom Peters and Sally Hogshead.

Then in around 2003 I discovered RSS. Or Real Simple Syndication. For a learner, discovering feed readers was moment of nirvana. From a forager of information, feed readers like Bloglines brought stuff I liked onto my desktop. Instead of me looking for stuff on various sites, knowledge was waiting for me everytime I opened my browser. At the peak of my feed addiction, I was reading up to 700 blogs and RSS enabled websites a day (now it’s a more manageable 56). From ones that posted a few times a month to others like BoingBoing and Metafilter that posted many, many times a day. Glancing through some 2000 bits of new information a day, reading some 50 pieces or so that interested me and absorbing, sharing and using a dozen or so a day.

On a personal level I have had to make a few adjustments too. First and most important to set aside some time every day for learning. It’s easy to make excuses. We are busy, working hard, travelling, making presentations, pitching. Yawn.

For me, the fear of irrelevance, even worse obsolesce motivates me to get off the bed early every morning. And I do this every morning, every day, no matter how late I have slept, whether I am in town or on holiday. If I can have net access, I will clean up my feeds by the time I head out of home.

These days, Twitter has become a rich source of new stuff. G+ from being seen as a Facebook killer has become more like my Bloglines killer, where people I know and respect post interesting links and videos. I pick up an odd bit or two from Facebook through the day. As information and content sources grow online, I feel I am using other people as filters to filter what reaches me.

So what do I take forward into 2012 as a learner’s resolution? To glance less and read more. To read more books. The brilliant Brain Picker Maria Popova reads as many books a week as I have read all year. To seek out and find new semantic reading tools like Zite to help me discover more of what I will like and what I would skip. As Lord Alfred Tennyson captured in this pithy little line in Ulysses: “to strive, to seek, to find and not to yield.”

Thanks for reading everyone. If you are sober in the weekend, do go out and make an L board for yourself. And have a great 2012.Image

When technology fills in for human connection

Sharin visited your path, my phone alerted me the other day. For all the things Path does, this feature is a killer. In a real world context the alert could mean many things. Sharin came home. You bumped into Sharin on the street. You met Sharin for coffee. Except that you didn’t.

If you have not already, you must try Path. It’s an app for the iPhone and Android devices. Share Life says this video that advertises Path. While it does many things that Facebook, Twitter, Instagram and Foursquare do, there is a little bit more. A nuance that makes a new kind of connection.

While Path is the new shiny, and this story is not specifically about Path, but about technology beginning to make a human connection. Not just for the shy and the socially inept. “If I have been to sleep and don’t have at least four messages when I wake up, I feel no one loves me” said this quote from this study of 2005. The world has moved on, and for many of us checking our phone for email or SMS messages is the first thing we do when we wake up in the morning.

We are the first generation of humans touched by technology.

What started in analog with telephone answering machine has been converted into bits and bytes and is coursing the veins of the digital nervous system we call the world-wide web. Soon we will be hearing about the Internet of things, like how we did, Web 2.0 a few years ago. And as it unfolds, more things will be connected to the Internet. Objects like the streets of Tokyo or if you can call cows objects, like in this experiment in Holland where a startup, Sparked, is connecting animals to keep track of their health.

It is easy to understand how we can build bridges between objects and the Internet. Haven’t we have heard of concepts like connected refrigerators that could order for fresh stocks of milk and eggs or cars that could made SOS calls when in an emergency, since the early days of the internet? Many of these ideas are not just concepts anymore and as this video from IBM tells us there are more things connected to the internet than there are people.

However what makes my experience with Path a little different is that unlike objects that have an IP address and make dumb connections, Path can play with human emotion. What did Sharin find out about me when she dropped by my path unannounced.

There are others. Take Availabot, one of the early examples of an Internet connected object that could play with us. A USB device that would wake up when a friend of mine logged on to IM. Made me smile. Or Mingling Mii, a virtual Nintendo Wii avatar that, if connected to the internet could popup in the audience as my friends played virtual games no matter where they were.

We are going further as this breathtaking idea from Interaction Design shows us. With PillowTalk you can sleep next to your loved one even when you are far, far away. Wish I had thought of that.

As we move into a world with omnipresent Wi-Fi and 3G networks, RFID and NFC chips, QR codes and augmented reality overlays. Of connected databases that know us, our friends and our preferences better we will see more richness, more meaning being built around us. Ideas that can change our moods, play with our feelings and mind states.

The reason why this fascinates us is because we are the first generation of humans who have been touched by technology, as this baby born into a home with an iPad thought that a magazine is an iPad that does not work.

Eight lessons marketing professionals can learn from Kolaveri

The digital world has so disrupted the business models of newspapers, radio, television, music and even Hollywood that the yin and yang of mass media and mass marketing are flying apart. We are in the midst of total collapse of the media infrastructure we have taken for granted for 400 years.

– Bob Garfield Advertising Age Columnist in The Chaos Scenario, 13 April 2005

Aye, have you heard this weird song. Kolaveri, Kolaveri? Is got close to a million views on YouTube. Is it Malu or what? What does Kolaveri mean?

– Digital Dude Aged 24, 17 November 2011

Screen grab from Youtube

Six years after Bob Garfield provoked the marketing and advertising industry with his seminal piece in Advertising Age, Digital Dude (quoted above) discovers that Kolaveri Di has gone viral on YouTube. Dude does not know Bob Garfield nor has he read The Chaos Scenario. But he is among the millions who have given Kolaveri another view, helping to further shoot the video on to the centre stage of India’s pop culture and unwittingly endorsing the premise of Bob’s book.
Now clients want agencies to do a Kolaveri like video for their brands. Yes we got two briefs in the last two days and are struggling to explain why we cannot do a Kolaveri. What we do have are some lessons from the said video and similar memes.

Lesson 1. You don’t make a Kolaveri. It happens. Amen. Here are, one, two stories from the guys at Jack in the Box, the digital agency behind the viral on how it happened.

Lesson 2. You can’t separate marketing and PR from the agency anymore. Being a movie based video Kolaveri has an advantage over traditional marketing content. Yet reading the agency’s POV on this, PR was strategically used to give the video the traction.  Starting now we need to create all kinds of synergies to get people’s attention. Marketing, PR, HR, sales, service working together, in tandem…

Lesson 3.  Speed is the new element in a marketing person’s arsenal. To read Dhanush’s interview post the success of the song and to believe that the song was written in some 6 minutes. Well that’s as much time it takes to find an empty conference room these days. Speed was on display when W+K decided to bring on the OldSpice Man on to Twitter and YouTube. 180+ videos created in two days. Wow!

Lesson 4. YouTube is the TV channel for urban Indian youth. Mahesh Murthy (look up his 20 new rules of marketing here) and Reem Syed are some of the prominent voices in India who believe how lopsided marketing budgets are with respect to digital media. The impact of Kolaveri Di should put an end to that discussion. In fact this Google Trends comparison between two recent hits, Airtel’s Har Friend Zaroori Hota Hai and Kolaveri shows you that without a dime spent on TV, Kolaveri has blown past an ad that was heavily promoted on all channels, online included. Even in places like Ludhiana and Chandigarh,  Kolaveri beat out the Airtel ad.

Lesson 5. In a low friction world,  we learnt a great idea will have imitators like in the case of Cadbury’s s Gorilla. In India we have struggled to get people to create interesting content that feeds off a rage. Kolaveri is showing us that good ideas will be copied and remixed in real time. What are we agencies and marketers doing to create memes that can be remixed?

Lesson 6. Hum-ability counts, not meaning. Cartoonist Hugh McLeod had something fundamental to say  in this cartoon. Most marketing messages are so overloaded that they lose any humanity whatsoever. The lyrics in Kolaveri are so nonlinear that they start a conversation and further its spread.  RIP Link Test?

Lesson 7. Ideas like these can spawn real time marketing opportunities. Pepsico’s Digital Marketing Head talks about how the best marketing in the future will need to grab real time opportunities that could come by. A viral the scale of Kolaveri could have spawned many opportunities. A line of Kolaveri Di Tshirts. A promo around the song. A smart entrepreneur could have started a Kolaveri Di FAQs page and made some money from placing Ads on the page. Missed opportunities.

Lesson 8. The long tail brings interesting content back into circulation. This one has nothing to do with Kolaveri. But another video that’s been doing the rounds recently, the  flash mob in Mumbai Central has been doing the rounds. The Youtube video has already notched up an impressive 200,000+ views in two days. On the back of this, an older, forgotten one from May this year is getting a second life, for free. The Internet never forgets, but no ad that’s shown on TV can ever have a second coming without the advertiser wanting to rerun it.

An Agency of Makers.

In a first for a non-technology company, Unilever brand AXE had called for a developers’ day in early October.  One that I believe has a strong message for agencies.

Digital is the way ahead. Yes!

While there’s nothing path breaking about this fact, I’d like to argue that agencies can participate in the digital revolution in ways we have never imagined. Not just by being partners of our clients as we have always been, but by making things for ourselves, and profiting from it.

Planner Griffin Farley is one of the smartest minds out there. He makes an interesting point in this presentation on Fringe Planning, and I borrow shamelessly (God bless the Internet).  Slides 16 and 17 are noteworthy.  “Ad Agencies have recruited some of the smartest creative people out there.” And 17, “the byproduct of agencies are ideas that don’t get sold, or are not appropriate for a particular client.”

I see the second point as particularly appropriate. With agencies thinking up more business ideas as part of the integrated marketing communications mix these days, than merely communication ideas as they did in the past. For example, this Cannes winner from Tesco is not so much a communication idea as much as a business changing idea. Or the recent announcement from Shoppers Stop of setting up a Facebook store is a business idea, and less a marketing one.

So how are agencies taking advantage of the rich stream of “by products” they create? Griffin has listed out a few in his deck.

Anomaly, an agency with offices out of New York and London discovered YouTube amateur Lauren Luke and helped her develop, manufacture and market her own range of cosmetics. This is not a one off from Anomaly. They have developed a few IPable ideas, including ShopText, a mobile based shopping and couponing and commerce service.

There are other agencies too who think alike. Among the better known ones, BBH has Zag, a brand inventions agency. Deutsch has Consigliere, Kirshenbaum Bond Senecal and Partners  have KSBP Ventures. While independent traditional agencies have set up innovation shops, there are a new bunch of making agencies building things and creating a niche for themselves. Breakfast out of New York, Definition6 , the guys behind the Coke Happiness Machine, Deep Local, who built the NikeChalk bot, or London based agency, ustwo, who have a portfolio of client work and a bunch of independent products.

What connects these new agencies? Unlike traditional agencies that spend their energies creating communications ideas, the new ones are focusing on out and out innovation for their clients and for themselves. Thinking product ideas, which can be patented, to create intellectual property and build new revenue streams in the future.

A simple way for agencies to take advantage of “making” opportunities, we have to go beyond the campaign mentality. For example, with mobile apps, now accepted as a tool for marketing. (Most traditional agencies have an app or two to show off these days which means we have cracked the model of how to imagine and make them.) So instead of doing an app for, say, a diwali mela campaign, could we think long term? If we can understand the key reason for a person to buy a brand or use a service and then build something that fulfills an unmet need.

As this story in Fast Company points, can agencies think more like startups, and less like communication partners? Or as advertising planner Russell Davies goads us so eloquently in Wired UK, make things, not messaging platforms.

In a changed world, there are ways of making them happen. Thomas Freidman pointed us to some mega trends in his bestselling tome The World if Flat. For this story, the key ones from the book are outsourcing, rapid prototyping, workflow software and supply chaining.

So an idea, that comes up in a brainstorm, ideas that we agencies are so good at spotting, can be scaled up with help from partners who the agency has relationships with, and taken to market with the support of a client, or independently.

To do this we will need to add new skill sets though. Which is where agencies will have to have the startup mentality. We have rarely hired to build revenues in the future. But an agency with a headcount that runs into many hundreds can afford a small team of geeks, engineers and project managers for sure.

In a state of the union address early this year, Barack Obama told his country that their future lies in taking leadership of innovation. I believe the same should apply to the communication business that is seeing its fundamentals shifting with the arrival of the digital revolution.

DIY culture is a growing trend. This trend is spawning whole revolution, led by small groups of people who are using technology, easy connectivity, access to venture capital and microfinance.

Advertising as an industry that has a rich history of identifying and nurturing creativity. Unlike engineers, we are masters at helping find a way to make things that make an emotional connection with people. Could an agency create the next Angry Birds, Instagram, Klout or Hipstamatic asks this story. I believe we have the credentials. The inclination? Let’s wait to hear from the winners of the Axe developers’ day.

Backing up your brain. One little app at a time.

A few weeks ago I celebrated by birthday. While I am not an 8 year old anymore to care about birthdays, what struck me most was the number of good wishes I received. From a dozen or so greetings a few years ago, I received hundreds, perhaps a thousand messages this time.

So what has changed? Facebook, obviously. Those useful little notifications that appear on the right top of our streams. Sure. But that’s missing a broader trend.

Einstein’s telephone number. The story goes that when someone asked Albert Einstein his phone number, Einstein replied that he didn’t remember it. This startled the man who was well aware of Einstein’s genius. Mr Relativity had to then clarify that when his phone number was easily available in a telephone directory, there was no point of him remembering it and crowding up his memory,

Remembering to forget. Starting with a telephone directory to new digital platforms like Facebook, Google and Outlook calendar, apps like Rememeberthemilk and programs like Basecamp we have started to slowly outsource our brain. By setting up alerts and reminders we are using technology to help us forget days, times and activities that would have otherwise added noise to our already overwhelmed brains.

I don’t bother to remember to pay my utility bills anymore as I have set them all up in the automated system that my bank provides. With SMS messages that arrive month after month, I only keep a notional track of bills that have come in and have automatically been paid out.

I have gone further, with tools like CarLocator that helps me remember where I parked my car in a busy parking lot.  Or whosthat?, an app that I, err, use discreetly, to help me remember names of people who I have met, and may have forgotten, and therefore avoid real world social embarrassments.

Carbon meets silicone. The brain outsourcing business is still in its infancy with simple apps that need our intervention to take over things we want them to. But this could soon change, with scientists finding ways to connect carbon based humans and silicon based computers seamlessly. British Scientist Kevin Warwick has been working on wiring silicon based interfaces that can send signals between a human body and a computer. In fact he has had a chip implanted in his own arm more than a decade ago and has been experimenting with ways to turn analog signals from his body into little pieces of digital software that once activated on a computer will be able to create a reaction in his body.

Others believe we can take it further. With inventor and futurist, Ray Kurzweil foreseeing that we will, in our own lifetimes, be able to download our memories, thoughts, emotions and consciousness into a hard drive. He has written several books on the subject and at 63 is working towards being one of the first humans to be able to seamlessly move from being a man to a machine. Computers are already better than humans at logic, he says and it is just a matter of time when we will be able to transfer our emotional intelligence into a computer.

There are others too who agree with the Kurzweil line of thinking. Ian Pearson, head of the futurology at British Telecom has put a date to when we will be able to seamlessly download minds into a machine. 2050, he says, if you are rich enough, add another 25 years for poor guys like me.

I have seen heaven. So what does happy birthday alerts and online bill payment systems tell us about longevity and immortality? That, unbeknownst to us, we have started our journey from being creatures of carbon, to having our memory and our consciousness preserved in a server farm somewhere. With Apple launching iOS 5 sometime in October, and the promise of free or low cost digital storage on iCloud and elsewhere, we are slowly and steadily uploading our lives onto silicon. With his ongoing battle with cancer, Steve Jobs may not make it. But his vision could help me live forever, in silicon heaven, on a cloud somewhere.

This story appeared in FirstPost. You can read it here 

Is Social Networking Building Internet’s Caste System?

Ah! To be an internet user in the 90s. When modern browsers introduced us to webpages and hyperlinks.  Click, click click and you were away, connecting random things. Girlie pictures, right click to download. Football scores I know the address. Email, done in minutes.

No pressure really. If you could log on, you could be online. No one knew who you were, and really no one cared.

How could the net just meander along like this, asked the Internet gods? Soon people will get bored. Let’s throw in some complexity, they said. And Google was born. Out of a paper that Larry Page wrote. With Page Rank, Google’s algorithm for ranking pages, we started to see changes in the way we consumed the web. We moved away from individual web pages and started visiting to the Google home page. Search for something and out came a bunch of results. Simple we thought, yet complex it was. Who decides which result should come up tops? Not Google surely. No.

Thus was born the origins of Internet’s caste system.

I have more heads of cattle then you have; if you are a villager living on the Serengeti plains of Africa. I rank higher up in Google search results than you do, if you’ve decided to make the Cyberspace your playground.

Thus was created a new generation of narcissists. Googling their names to find where they stood when compared to their peers and namesakes. I have done it myself secretly, I must admit.

What Google started didn’t end there. When platforms like Blogger, Typepad, WordPress and others gave anyone online the opportunity to create, it also started to create a pecking order of sorts. Arianna Huffington, Robert Scoble, Michael Arrington. India’s own Amit Agarwal, Rashmi Bansal, soon became the Brahmins of the web. Six figure speaking assignments, insider tips, first looks at new stuff, publishing contracts.

The social media curation business was in full flow, creating clear class systems with award shows, lists and more. Bloggies. AdAge’s ranking of top marketing bloggers. Indiblogger complied India’s own list. I saw your blog, chipped in an enthusiastic intern who dropped by my office. I have one too, he said, has an Indirank of 67. Crash! My world went down. With a score languishing in the 20s. Woe to ye writer for a blog few care to read.

It wouldn’t end there. Nike+, YouTube, Twitter, Facebook and more. Some of us were just better at doing stuff and the world could know. I just ran 18 Kms a friend’s Nike+ status update mocked at me. The last I ran for exercise was 18 years ago.

NigaHiga has 4 million YouTube subscribers my son told me the other day. I looked up mine. Four. As if the zeroes really didn’t matter.

Facebook fans and friends, Twitter and Instagram follower lists – I wasn’t making a mark. Falling away in the social media leaderboard.

And then came the rating guys. Standard & Poor’s of the internet, as it were. Size does matter, they say, knowing my abysmal record so far, I wasn’t sure how I would measure up.

The big name around in this nascent business is Klout, as the name suggests measures your clout, online.  Klout, the standard of influence they claim, 80 million people have apparently compared themselves using the algorithm. Justin Bieber scores a 100 on 100. Unless you are a movie star or someone such, I urge you to stay away. With a score in the low 50s and my activity across various social networks I am classified a specialist. If it were like India’s multilayered caste system I would be a barber, probably. Nice hair! Oh go away now.

There are others out there waiting to divide us. Each one with a proprietary method. Peer Index, inviting you to understand your online social capital. One that groups you basis your activity, authority and your network.  There’s Twenty Feet described an ego tracking service. Carl Jung has met his match. The Times UK has another The Social List, a system set up to measure your social wealth. Could a bribe help, I wonder?

So why these class systems you may ask. We are seeing some answers already. Klout has introduced Klout Perks, a system to reward people basis their social influence. They worked with Facebook and Audi to deliver different experiences to people depending on their Klout scores. Stephen King recently gave away his new book Mile 81 free to select members of Klout.

Looks like I am falling short in the ranking game, with middling numbers across the board. Wish I could go back to the simpler days of the Internet. Or maybe I need to move on.

Gardening, anybody?   

The Joy of Failure

In most agencies Digital is cool these days. And as a digital guy, you can walk around with this smug,  know-it-all expression. Augmented Reality? No problem! Shoskales? You should ask me! SEO? I know abbreviations!

Or you can expect to be branded a heretic and be ready to be foisted onto a stake for giving clients and agency colleagues the feeling that something complex can be done, without actually having done it before.

I must admit that I have been at the receiving end lately. Accused of being a complete loser who jumps onto new technology bandwagons (Hype Cycle, as Gartner puts it) because it’s out there waiting to be done (a campaign on Percolate anyone?). Or plunging smooth running client relationships into crisis by trying to do audacious things.

Frankly I’d rather die a trapeze artist trying to do one new stunt after another, rather be a Spanish goat herder stuck by lightning while he took a midafternoon siesta. Yes! More than ever…

Since the early seventies theorists have been postulating the emergence of the Attention Economy, where for brands and ideas, getting people’s attention is going to be the biggest problem. Traditional communication models like AIDA (Attention, Interest, Desire, Action) are being threatened because of our reducing attention spans and the proliferation of devices.

While old theories are being laid to rest every day, ideas that once sparked and shone are biting the dust more often. This is not just true for traditional advertising ones, but for newfangled digital and nontraditional ones too. While Coke’s Happiness Machine version 1was a viral rage globally, attempts to recreate the magic have not been as spectacular. The original Old Spice Man Twitter response campaign got far more traction digitally than the recent shootout with Fabio.

But that’s not the point.

The point frankly is that we don’t know. We don’t know for sure what will work, and which ones won’t. And we have to believe that this to be the first principle of our business. Be prepared to throw away rule books, process documents, research methodologies and more in today’s over communicated world. Many ideas that fall in within our brand and communication comfort zones right now may not make any impact at all amidst all the noise around us.

Sure not every idea will be worth people’s attention. And that has always been the case. But to believe that tried and tested approaches will work again and again is to believe in the value of diminishing returns. I think we in agencies and at client offices have to build a culture of trying new things time and again. Create ideas that can creep into people’s attention spaces that may not necessarily fit within the boxes of advertising or marketing. So even if they are too busy to pay any attention, the sheer novelty of these ideas mean they get seen, heard and discussed.

Now there’s so much more motivation to step out and swim across to the unknown. The Cannes Lions Advertising Festival broke the rules this year renamed itself to the Cannes International Festival of Creativity. Awarding ideas that refuse to be contained in neatly defined boxes and silos that fall in our traditional comfort zones.

What would you call the Bing J-Z Decoded campaign or Tesco’s tryst with stores in the subway? Or the exceptional work done by the German agency Kempertrautmann for Hamburg Philharmonic? Here even the conductor agreed that the idea was crazy, when she first heard it. How would you measure such ideas even before they are approved and executed? What frameworks would they fall in?

We may want to pause and reflect on this.

Are we asking enough questions about our ideas, when we complain that are 99% of all advertising campaigns don’t cut it creatively? Why are we satisfied with just 2%, .2% or .02% banner clickthru rates? I could go on…

While attention is scarce on one hand, we are spending more time to seek out things that really interest us. Surely some of this can be advertising. Additionally, in this age of wonderment, most of the magic is being created outside departments that may not be designated creative. Also, the landscape of communication is being disrupted even by little kids armed with a computer and an internet connection.  As organisations that are being looked at as places that produce new and breakthrough ideas, we need to step right back in and claim our position. Whatever it takes.

As author Kathryn Schultz celebrates so evocatively in this TED talk, On Being Wrong. “Our capacity to screwup, it is not some embarrassing defect in the human system, something we can eradicate or overcome. It’s totally fundamental to who we are.” So if you have 20 minutes to spare. And it is not totally wrong to spend some time watching TED in office, maybe worth jumping in and listening up. Steve Jobs urged the class of 2005 at Stanford to stay hungry, stay foolish. Maybe we should too.

Dear Nike, I am not a consumer…

I have been a Nike fan forever.

Just looked in the shoe rack and there are 5 pairs of Nikes of varying vintage there. I wear Nikes for work and play, my kids wear Nikes to school. Recently a pair that I use for my morning walk lost a rubber padding on the sole. So being a fan, I thought why not write to the company whose products I so love.

The email id put me off a bit. “consumercare.india@nike.com. While I do understand where the word comes from, I never think of myself as a consumer of anything. In Nike’s case, I am a fan, a believer, an advocate and more. I have a poster pinned up in my head from an old Nike campaign that goads me every morning, to wake up and run. It reads, “Either you ran today, or you didn’t”.

If I have to get in touch with Nike, alas, I have to come under the nomenclature “consumer”. I want to be a fan, perhaps a team member, a co-runner…

But I am only a consumer in their books. They have a section on their website under a link called consumer care policies. Care is a better word though. Policies, terrible…

All of this put a bit of doubt in my mind about my relationship with Nike, and since the mail was formatted, I shot it out.

Promptly comes an auto response from the server.

“Dear sender”

My relationship with Nike is coming apart 😦

P.S. To be fair to Nike. I did get my shoes repaired for free at the local Nike store.

We need to save digital from the IT department

A few weeks ago we got a very strange request. Could you please make our IT guys the admins on our social media properties? The mail was innocuous in its tone. A simple request you could accede to you’d think. A little digging revealed what was coming. There were multiple names in the mail, and each one of them had to be made admins.

Our team promptly set about working on the request. Looking for the said individuals on Facebook, Linkedin and Twitter.  And when we could not find them, we wrote back asking for handles and URLs. Promptly the response came. What is a Facebook URL? Why do you need a Twitter handle to access an account? While yes in the case of Twitter, many people can use the same log in credentials, in the case of Facebook, you need to have an account, we replied.

We don’t want to be on Facebook, we just want backend access, our client pleaded.

I hope you are getting the drift. People who had never used Facebook or Twitter, never understood a platform like Linkedin now want to be choreographers of the space. Ah. Make that an effing Ah!

Can you please tell me what I should do with this button that has like written on it? I am getting emails from people I knew from long ago who want to be my friend now…

See I have nothing against IT guys. But for companies who still have policies like “all IT related services should be managed by the IT department” guys you need a relook.

Digital is not about IT, they are about people and social is not so much about media, but about behavior (I borrowed this from @metaxas). Users have never had to worry about the IT behind the digital platforms that are so part of our lives today. Which is why my Mom DMs me these days rather than call me. She has done a cost benefit analysis of the two platforms and figured it out.

If I could give IT guys some advice, learn up as much about people and behavior as you know about hardware and software. Play around on the platforms you want to manage and control. Lean to give up control rather than put locks and admins. You guys could be the most sought after people on this planet, or you could work for Mom.

Advertising. Not Like the Music Industry.

There have been many stories in the media in the last few weeks about the decay of advertising. There was this long one about The Future of Advertising in Fast Company. BusinessWeek countered it with this one on how Big Dumb Agencies may not be going away anywhere soon. The most provocative one, however was by Adaptive Path’s Peter Merholz. It was a brutal piece, one that tore apart our business as one with a “poisonous core”. While there has been a lot of debate and discussion around the post – in fact Peter has posted a rejoinder explaining various points on his original one, I thought the last item on his first rant to be a bit off key.  Advertising Agencies are the New Music Industry, he wrote.

I am not sure if the music industry analogy is the right one for the advertising business. While just like the music business, traditional advertising is being run over by the arrival of the Internet and other digital mediums, unlike the music industry, which went down primarily because of the growth of file sharing, I think advertising will evolve thanks to a combination of many smaller changes.

Search Marketing. While Google and others in the search marketing business are seeing exceptional growth, search marketing alone will not end advertising as we know it.

Social Media. Yes it is hot at the moment and will be extremely important in the years to come. Social media engagement will be one of the many things that marketers will need to help manage a brand.

PR. For years PR was a discipline that marketing had little influence over. Bougsky’s allegedly famous quote “…write me the press release” aptly describes how PR has become an important mover of marketing messages. Recently Pepsi’s Shiv Singh tweeted about wanting a partner who was a combination of a digital agency, a traditional agency and a PR company.

Video. BMW films showed us what can be done when branded messages are played out in digital media. There have been many experiments that have followed. The age of video, though, is just beginning to play out.

Mobile. Mobile devices will have as much or more impact on the marketing business as computers, TV and radio have had in the past. Always connected, always on phones are a tsunami that will change traditional messaging, but will need to do more to completely annihilate brand messages.

Location Based Services. These new and emerging concepts will add another dimension to real-time marketing. There are some simple and straight forward “Minority Report” kind of possibilities that location based messaging can do. These concepts will evolve and amaze us in the years to come.

Reality Enhanced. Ideas like augmented reality are just being experimented with at the moment. There will be more we will do by overlaying smart digital ideas over real things in the future.

Gaming. In an attention starved world, inventive new branded or brand embedded  games will give marketers access into the minds of people.

Crowdsourcing. Not so much a concept as much as an approach to producing ideas. Crowdsourcing will chip away advertising agency strongholds and change advertising in many ways.

Amazement. For decades, advertising had this knack of creating jaw-dropping moments. Not anymore. Anyone with a digital camera can now. Ads now have to fight even harder to be seen and talked about.

Marketers, marketing messages and the ones who create them, advertising agencies, will have to change to stay in touch with people who have lot more to do. The reason for this change will be many. All of them equally relevant.

Post Navigation